Privacy Policy

Who We Are

National Legal Debt Relief ("we," "us," "our") provides personal financial education services. Our office is located at 6320 Canoga Ave, 15th Floor, Woodland Hills, CA 91367. You can reach us at info@nldrelief.com or (877) 765-3785.

Information We Collect

When you use our website or request a consultation, we may collect:

• Name, email address, phone number, and state of residence
• Estimated debt amount and financial situation details you provide
• If you opt in to SMS: your mobile phone number, consent timestamp, and IP address at the time of opt-in
• Usage data such as pages visited, browser type, and referring URL

How We Use Your Information

• To provide the financial consultation you requested
• To contact you by phone, email, or SMS (if you opted in) about your inquiry
• To improve our website and services
• To comply with legal obligations

SMS / Text Messaging

If you opt in to receive text messages, we will send only transactional messages (e.g. appointment reminders, consultation confirmations, and status updates) to the mobile number you provided. We do not send marketing or promotional text messages about debt relief, loans, or financial offers. Message frequency may vary. Message and data rates may apply.

Your mobile phone number and opt-in/consent data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out at any time by replying STOP to any message, or by visiting our Opt-Out page. Reply HELP for help or contact us at the number above.

How We Share Your Information

We do not sell your personal information. We may share information with service providers who assist us in delivering our services (e.g., our SMS platform, CRM, and hosting providers), subject to confidentiality obligations. We may also disclose information when required by law.

Data Security

We use commercially reasonable security measures to protect your personal information, including encrypted connections (TLS) and access-controlled systems. No method of transmission over the internet is 100% secure, but we take appropriate steps to safeguard your data.

Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Consent and opt-out records are retained for at least five (5) years as required by TCPA and applicable law.

Your Rights

Depending on your location, you may have the right to:

• Request access to or a copy of your personal information
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time
• California residents (CCPA/CPRA): You have the right to know what personal information we collect, request its deletion, opt out of the sale or sharing of personal information, and not be discriminated against for exercising these rights

To exercise any of these rights, contact us at info@nldrelief.com with "Privacy Request" in the subject line.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, contact us at info@nldrelief.com, (877) 765-3785, or by mail at 6320 Canoga Ave, 15th Floor, Woodland Hills, CA 91367.